This document explains how to fix Microsoft Excel Error code The File Is Corrupted And Cannot Be Opened Excel 2016/365/2013/2010 if it is not working correctly or throwing an unexpected error while opening Microsoft Excel File. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016.
The error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Critical
Log Name: Microsoft Office <version> 9.17
Source: Incompatible System Files
Event ID: 2523
Task Category: (541)
Level: Application Level
Also known as fehler code, foutcode, fejlkode, code d’erreur , codice di errore , feil kode , cod de eroare , código de error
Description:
  • Faulting application name: Microsoft Excel <Application name>, version: 5.0.1868.80385, time stamp: 0×98888257
  • Faulting module name: Office error.dll, version: 9.6.1434.78885, time stamp: 0×65504747, time stamp: 0×54021823
  • Exception code: 0xc08a588b
  • Fault offset: 0xd07c750a
  • Faulting process ID: 0×714
  • Faulting application start time: 0x07aceg2b77970762
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: a2b56a92-6414-64d5-5241-4482bcc4e665
Table of contents

Cause of The Error ‘File Is Corrupted And Cannot Be Opened Excel’

  • Corrupt Office applications
  • Windows Firewall Issue
  • Temp files location contains active threat

User Guide for Resolve this Error

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Disable Windows Firewall Temporarily

1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter Firewall.cpl and Click OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2 Check for corrupt system files
1. Hold Win Key + R. Run Dialogue Box will open up.
2. Enter CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

Step 3 Check if your network is behind Proxy:
1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Type CMD and Press OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp import proxy source=ie 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

In most cases error code The File Is Corrupted And Cannot Be Opened Excel 2016/365/2013/2010 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 12/01/2016
Solution ID: 864129

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