This document explains how to fix Microsoft Outlook Not Receiving Emails error if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 20016
  • Outlook 365
  • Outlook 2013
  • Outlook 2007
  • Outlook 2010
  • Microsoft Office (2013/365/2016)
Outlook Cannot Receive Emails in Outlook Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Very Hard
Log Name: Microsoft Outlook <version> 4.60
Source: Memory Fault
Also Known as: Outlook Not Receiving Emails fehler code , foutcode , fejlkode , code d’erreur , codice di errore , feil kode , cod de eroare , código de error
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Administrator
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 6.9.7742.67875, time stamp: 0×42545059
  • Faulting module name: Outlook  event.dll, version: 9.6.6735.67192
  • Exception code: 0xd07b331f
  • Fault offset: 0xe01f591f
  • Faulting process ID: 0×504
  • Faulting application start time: 0x14ecfd1c56663854
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: g5c53e22-6152-42e1-5538-2757fgc8d243

Cause of Outlook Not Receiving Emails Error Code

  • DNS Conflict
  • Microsoft Outlook internal Application Conflict

Steps to resolve Outlook Not Receiving Emails Error Code

Step 1: Start Outlook in Safe Mode
1. Hold Windows Key + R and Type “Outlook /safe”
2. Press OK.

Step 2: Disable any installed Antivirus/Malware/Adware Program Temporarily

Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

In most cases Outlook Not Receiving Emails error should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 01/01/2016
Solution ID: 152219

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