This document explains how to fix Microsoft Outlook Not Receiving Emails error if it is not working properly or throwing an error while installing, updating, launching/opening, performing action like sending or receiving emails, configuring emails etc.
This solutions applies for following version of Microsoft Outlook:
Microsoft Office (2013/365/2016)
Outlook Cannot Receive Emails in Outlook ErrorCode Log
Avg. Time to Resolve Issue
Microsoft Outlook <version> 4.60
Also Known as:
Outlook Not Receiving Emails fehler code , foutcode , fejlkode , code d’erreur , codice di errore , feil kode , cod de eroare , código de error
Faulting Application Name: Microsoft Outlook <Application name>, version: 6.9.7742.67875, time stamp: 0×42545059
Faulting module name: Outlook event.dll, version: 9.6.6735.67192
Steps to resolve Outlook Not Receiving Emails Error Code
Step 1: Start Outlook in Safe Mode 1. Hold Windows Key + R and Type “Outlook /safe”
2. Press OK.
Step 2:Disable any installed Antivirus/Malware/Adware Program Temporarily
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.
In most cases Outlook Not Receiving Emails error should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.
You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.