This document explains how to fix Outlook cannot log on.  Verify you are connected to the network and are using the proper server and mailbox name.  The Mailbox Exchange information server in your profile is missing required information  error if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2010
  • Outlook 2007
  • Microsoft Office (2013/365/2016)
Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 3.25
Source: Mail size Conflict
Also known as: Outlook fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: System Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 5.7.0135.62671, time stamp: 0×77449978
  • Faulting module name: Outlook  error.dll, version: 6.4.5897.53500
  • Exception code: 0xe06f693e
  • Fault offset: 0xa02g613e
  • Faulting process ID: 0×513
  • Faulting application start time: 0x09abec0a55771780
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: e4d76d84-9443-68d7-2385-8222cfe2f746
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Cause of Outlook Error Code

  • Slow Internet Connection
  • Temporary Internet store location contains active malware

Steps to resolve Outlook Error Code

Step 1: Check System Integrity:

1. Press Win Key + R and Type “CMD” (without quotes)
2. Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

Step 2: Check for corrupt system files:

1. Press Win Key + R and Enter “CMD” (without quotes)
2. Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

In most cases Outlook cannot log on error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 02/02/2016
Solution ID: 671288

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