This document explains how to fix error Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. if it is not working properly or throwing an error while installing, updating, launching/opening, performing action like sending or receiving emails, configuring emails etc.
This solutions applies for following version of Microsoft Outlook:
Microsoft Office (2013/365/2016)
Error Code Log
Avg. Time to Resolve Issue
Microsoft Outlook <version> 7.47
Incompatible System Files
Also known as:
Outlook fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error
Faulting Application Name: Microsoft Outlook <Application name>, version: 3.7.8767.05827, time stamp: 0×58216789
Faulting module name: Outlook log.dll, version: 6.9.9890.08772
Steps to resolve Outlook Error Code Outlook Cannot Log On. Verify You Are Connected To The Network And Are Using The Proper Server And Mailbox Name.
Step 1: Start Outlook in Safe Mode 1. Hold Windows Key + R and Enter “Outlook /safe” (without quotes)
2. Click OK.
Step 2:Disable Proxy
1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Type CMD and Click OK.
3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)
netsh winhttp import proxy source=ie
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator”
If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.
In most cases Outlook error code Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.
You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.