This document explains how to fix Outlook Cannot Connect To Your Outgoing (Smtp) E-mail Server error if it is not working properly or throwing an error while configuring , updating, launching/opening, performing action like sending or receiving emails etc.
This solutions applies for following version of Microsoft Outlook:
- Outlook 2016
- Outlook 365
- Outlook 2013
- Outlook 2010
- Outlook 2007
- Microsoft Office (2013/365/2016)
Cause of Outlook cannot connect to your outgoing smtp email server Error
- DNS Conflict
- Temporary Internet store location is infected with active threat
Steps to resolve Outlook Error
Step 1: Check Windows Firewall
1. In Start Search box type Firewall.cpl
2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off”
4. In Private network Setting, select “Turn off Windows firewall (not recommended)”
5. Do the same for Public Network Setting.
6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.
Step 2: Disable Proxy:
1. In Start Searchbox type “CMD” (without qoutes)
2. Click on CMD.
3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)
netsh winhttp show proxy
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator”
If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.
You can contact our 24×7 Live support for any help during the whole process.
In most cases Outlook error should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.