This document explains how to fix Outlook Cannot Connect To Your Outgoing (Smtp) E-mail Server error if it is not working properly or throwing an error while configuring , updating,  launching/opening, performing action like sending or receiving emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2010
  • Outlook 2007
  • Microsoft Office (2013/365/2016)
Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 2.58
Source: Application Error
Also known as: Outlook fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Administrator
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 7.0.9539.11484, time stamp: 0×13018788
  • Faulting module name: Outlook  update.dll, version: 8.7.1653.41269
  • Exception code: 0xd02c964e
  • Fault offset: 0xb01e694e
  • Faulting process ID: 0×199
  • Faulting application start time: 0x07eddb3b94018349
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: c2e81c78-2221-81e8-9544-3652dee5e547
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Cause of Outlook cannot connect to your outgoing smtp email server Error

  • DNS Conflict
  • Temporary Internet store location is infected with active threat

Steps to resolve Outlook Error

Step 1: Check Windows Firewall

1. In Start Search box type Firewall.cpl
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Disable Proxy:

1. In Start Searchbox type “CMD” (without qoutes)
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

In most cases Outlook error should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 25/01/2016
Solution ID: 162816

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