This document explains how to fix Microsoft Outlook error code 85002007 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2010
  • Outlook 2007
  • Microsoft Office (2013/365/2016)
85002007 Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 6.88
Source: DNS Error
Also known as: Outlook fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Administrator
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 4.0.4156.35324, time stamp: 0×38006629
  • Faulting module name: Outlook  error.dll, version: 2.4.1261.74821
  • Exception code: 0xb04c485f
  • Fault offset: 0xc01b320f
  • Faulting process ID: 0×280
  • Faulting application start time: 0x16dddb0a78885368
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: a9d37d36-4916-86e5-1369-3553bea7c377

Cause of 85002007 Outlook Error Code:

  • Windows Firewall Issue
  • Microsoft Outlook internal Application Conflict

Steps to resolve Outlook Error Code 85002007

Step 1: Check for corrupt system files
1. Press Win Key + R. Run Dialogue Box will open up.
2. Type CMD and Click OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

Step 2: Start Outlook in Safe Mode:
1. Press Windows Key + R and Type “Outlook /safe”
2. Press OK.

In most cases Outlook error 85002007 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 28/02/2016
Solution ID: 576584

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