This document explains how to fix Microsoft Outlook error 80072EFE if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look like:We are having a problem connecting to website.com. Try again later. Error code: 80072EFE

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 80072EFE Outlook Overview
80072EFE Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 8.05
Source: System Error
Event ID: 7707
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Administrator
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 3.1.9362.99687, time stamp: 0×50346308
  • Faulting module name: Outlook  log.dll, version: 1.7.5986.45009
  • Exception code: 0xe04g378b
  • Fault offset: 0xb08a361d
  • Faulting process ID: 0×975
  • Faulting application start time: 0x02cedb2b25213277
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: g9b55b44-7936-18b4-9577-7424bfc1g633

Cause of 80072EFE Outlook Error Code

  • DNS Conflict
  • Temp store location is infected with active malware

Steps to resolve Outlook Error Code 80072EFE

Step 1: Disable Windows Firewall Temporarily

1. In Start Search box type “Firewall.cpl” (without quotes)
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Check if your network is behind Proxy

1. Press Windows Key + R and Enter “CMD” (without quotes)
2. Hit Enter key
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

In most cases Outlook error 80072EFE should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 08/02/2016
Solution ID: 218334

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