This document explains how to fix Microsoft Outlook error 2147221164 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error may look like:
Could not connect to Microsoft Outlook; error -2147221164. Please see our Help Center for more information

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 2147221164 Outlook Overview
-2147221164 Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Very Hard
Log Name: Microsoft Outlook <version> 3.91
Source: System Error
Event ID: 5219
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Administrator
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 6.1.3421.26022, time stamp: 0×22899235
  • Faulting module name: Outlook  error.dll, version: 4.8.1569.34562
  • Exception code: 0xe06a968a
  • Fault offset: 0xe01b452b
  • Faulting process ID: 0×873
  • Faulting application start time: 0x18fddg7e92699441
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: b8e42b83-5437-68g6-1917-7616bef4f238

Cause of -2147221164 Outlook Error Code

  • Proxy issue
  • Microsoft Outlook internal Application Conflict

How to Resolve Outlook Error 2147221164

Step 1: Disable Windows Firewall Temporarily

1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Disable Proxy

1. In Start Searchbox type CMD
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

In most cases Outlook error 2147221164 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 17/02/2016
Solution ID: 733852

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