This document explains how to fix Microsoft Outlook error 0x80131604 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look like: “Error sending email.  Description:  ErrorMessage: Unknown error 0x80131604

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x80131604 Outlook Overview
0x80131604 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 4.25
Source: Memory Fault
Event ID: 2424
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Memory Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 2.0.8587.48365, time stamp: 0×42348462
  • Faulting module name: Outlook  event.dll, version: 2.2.7567.74228
  • Exception code: 0xb09a388c
  • Fault offset: 0xb02b277d
  • Faulting process ID: 0×830
  • Faulting application start time: 0x02gfcg4g61540322
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: f2e84c88-5639-31d4-8416-7625ace9b156

Cause of 0x80131604 Outlook Error Code

  • Proxy issue
  • DNS Conflict
  • Corrupt Outlook Settings

Steps to resolve Outlook Error 0x80131604

Step 1: Temporarily Disable any installed 3rd Party Antivirus

Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 2: Check Proxy Server Settings

1. Press down Win Key + R and Enter “CMD” (without quotes)
2. Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp import proxy source=ie 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

In most cases Outlook error code 0x80131604 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 22/01/2016
Solution ID: 417841

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