This document explains how to fix Microsoft Outlook error 0x80131604 if it is not working properly or throwing an error while installing, updating, launching/opening, performing action like sending or receiving emails, configuring emails etc.
The error message may look like: “Error sending email. Description: ErrorMessage: Unknown error 0x80131604”
This solutions applies for following version of Microsoft Outlook:
Step 1: Temporarily Disable any installed 3rd Party Antivirus
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.
Step 2:Check Proxy Server Settings
1. Press down Win Key + R and Enter “CMD” (without quotes)
2. Click OK.
3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)
netsh winhttp import proxy source=ie
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator”
If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.
In most cases Outlook error code 0x80131604 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.
You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.