This document explains how to fix Microsoft Outlook error 0x800ccc0f if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look like:
Task – receiving’ reported error (0x800CCC0f): The connection to the server was interrupted.  If this error continues, please contact your ISP.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x800ccc0f Outlook Overview
0x800ccc0f Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 8.49
Source: Application Error
Event ID: 3827
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Application Level
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 5.5.6789.25521, time stamp: 0×87790996
  • Faulting module name: Outlook  error.dll, version: 6.3.2822.62391
  • Exception code: 0xd09d689f
  • Fault offset: 0xa05e312a
  • Faulting process ID: 0×119
  • Faulting application start time: 0x07aebc0a33197912
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: c2c78c15-7341-69g9-5439-1859bfb3g291

Cause of 0x800ccc0f Outlook Error Code

  • Windows Firewall Issue
  • Virtual Port conflict
  • ISP Blocking the SSL connection
  • Temporary Internet files location is infected with active malware

How to Resolve Outlook Error Code 0x800ccc0f

Step 1: Start Outlook in Safe Mode
1. Hold Windows Key + R and Type “Outlook /safe”
2. Press OK.

Step 2: Check Proxy Server Settings:
1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type CMD and Click OK.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp import proxy source=ie 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 Live support for any help during the whole process. 

In most cases Outlook error 0x800ccc0f should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 23/02/2016
Solution ID: 129551

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