This document explains how to fix Microsoft Outlook error 0x800CCC92 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

In Post Office Protocol (POP3) e-mail server, you may receive the following error message:

There was a problem logging onto your mail server. Your Password was rejected.
Account: ‘XXXXX’
Server: ‘XXXXX’
Protcol: POP3
Server Response: ‘-ERR Unrecognized internal error: 0x800cce21’
Port: 110
Secure(SSL): No
Server Error: 0x800CCC90
Error Number: 0x800CCC92

In Internet Messaging Access Protocol (IMAP), you may receive the following error message:

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x800CCC92 Outlook Overview
0x800CCC92 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 2.12
Source: DNS Error
Event ID: 5501
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: System Level
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 6.3.7561.32941, time stamp: 0×94363874
  • Faulting module name: Outlook  error.dll, version: 1.1.0782.33430
  • Exception code: 0xe04g927e
  • Fault offset: 0xc01b709d
  • Faulting process ID: 0×110
  • Faulting application start time: 0x05babd9a45820414
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: a1a13c85-7233-37f9-8969-2918gfg5g368

Cause of 0x800CCC92 Outlook Error Code

  • DNS Conflict
  • Microsoft Outlook internal Application Conflict

How to fix Outlook Error Code 0x800CCC92

Step 1: Start Outlook in Safe Mode:

1. Press Win Key + R. Run Dialogue Box will open up.
2. Type “Outlook /safe” and Press OK.

Step 2: Check System Integrity:

1. Press Win Key + R and Enter “CMD” (without quotes)
2. Click OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

In most cases Outlook error code 0x800CCC92 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 05/01/2016
Solution ID: 956826

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