This document explains how to fix Microsoft Outlook error code 0x800ccc13 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look like: “Sending’ reported error (0x800CCC13): ‘Cannot connect to the network. Verify your network connection or modem.”

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x800ccc13 Outlook Overview
0x800ccc13 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 3.86
Source: Mail size Conflict
Event ID: 5358
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Administrator
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 1.6.6483.71899, time stamp: 0×51674112
  • Faulting module name: Outlook  log.dll, version: 8.2.3522.64915
  • Exception code: 0xc01f870b
  • Fault offset: 0xe05f005b
  • Faulting process ID: 0×201
  • Faulting application start time: 0x18eebg0c11149912
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: b7c54f68-9471-73b5-9173-9581deg3c621

Cause of 0x800ccc13 Outlook Error Code

  • Internet connectivity issue
  • SSL/Port conflict

How to Resolve Outlook Error 0x800ccc13

Step 1: Disable any installed Antivirus/Malware/Adware Program Temporarily:

Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 2: Check System Integrity:
1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

In most cases Outlook error 0x800ccc13 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 01/02/2016
Solution ID: 915023

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