This document explains how to fix
Microsoft Outlook error 0x8004A164 if it is not working properly or throwing an error while installing, updating, launching/opening, performing action like sending or receiving emails, configuring emails etc.
The error may look like:1) Task reported error (0x8004102A) : ‘Error with Send/Receive’.
2) There was an error synchronizing your folder hierarchy. Error : 80041004.’
This solutions applies for following version of Microsoft Outlook:
Microsoft Office (2013/365/2016)
Error Information Error Descripton
Error 0x8004A164 Outlook Overview
Total Incidents Recorded 435566
Issues Resolved (Percentage) 95%
Also Known as
0x8004A164 Error Code Log
Avg. Time to Resolve Issue 50 mins
Difficulty Very Hard
Log Name: Microsoft Outlook <version> 4.70
Source: SSL Conflict
Event ID: 3288
User: <Outlook username>
Faulting Application Name: Microsoft Outlook <Application name>, version: 1.4.2866.49626, time stamp: 0×65642532
Faulting module name: Outlook log.dll, version: 9.4.3358.68728
Exception code: 0xd04d481c
Fault offset: 0xa01e892e
Faulting process ID: 0×984
Faulting application start time: 0x08fefa0b00017138
Faulting application path: ~<userpath>
Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
Report ID: e8e43e31-8891-48a4-6715-1364fee2a161
Cause of 0x8004A164 Outlook Error Code
Windows Firewall blocking the installation
Junk store location is infected with active threat
How to Resolve Outlook Error 0x8004A164
Step 1: Start Outlook in Safe Mode1. Hold
Win Key + R and Type “ Outlook /safe” (without quotes)
2. Press OK.
Step 2: Check for system corruption
Win Key + R and Type cmd
2. Click OK.
3. In command Prompt Copy following commands ( Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt) sfc /scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “ Run as Administrator”
You can contact our 24×7 customer Live Technician for any help during the whole process.
In most cases
Outlook error 0x8004A164 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.
You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.
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Last Updated: 12/02/2016
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