This document explains how to fix Microsoft Outlook error 0x80042108 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look like:
Task ‘yourname.com – Receiving’ reported error (0x80042108): ‘Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).’

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x80042108 Outlook Overview
0x80042108 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 2.38
Source: SSL Conflict
Event ID: 9248
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Memory Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 8.2.4886.94840, time stamp: 0×90169418
  • Faulting module name: Outlook  update.dll, version: 8.4.5041.94184
  • Exception code: 0xc09b863f
  • Fault offset: 0xe08e231d
  • Faulting process ID: 0×970
  • Faulting application start time: 0x18cegd5b91355436
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: e4a31d93-4931-13d9-4598-3853fea2e737

Cause of 0x80042108 Outlook Error Code

  • Slow ISP Connection
  • Temp store location is infected with active malware

How to fix Outlook Error 0x80042108

Step 1: Start Outlook in Safe Mode
1. Press Win Key + R and Type “Outlook /safe” (without quotes)
2. Click OK.

Step 2: Disable Windows Firewall Temporarily :
1. Press Win Key + R and Type “Firewall.cpl” (without quotes)
2. Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases Outlook error code 0x80042108 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 03/01/2016
Solution ID: 497628

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