This document explains how to fix Microsoft Outlook error 0x8004060c if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look like:
Task ‘XXXXXX – Receiving’ reported error (0x8004060C) : ‘The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, and permanently (SHIFT + DEL) delete them.’

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x8004060c Outlook Overview
0x8004060c Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 9.59
Source: Windows update Conflict
Event ID: 9012
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Administrator
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 4.4.1935.99298, time stamp: 0×40498718
  • Faulting module name: Outlook  event.dll, version: 6.7.1404.25236
  • Exception code: 0xa01g772e
  • Fault offset: 0xc02a546g
  • Faulting process ID: 0×090
  • Faulting application start time: 0x18ddfc2c66110032
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: f4f34c12-4699-89c4-4576-2158fgc6e363

Cause of 0x8004060c Outlook Error Code

  • DNS Conflict
  • Junk files location is infected with active malware

How to Resolve Outlook Error Code 0x8004060c

Step 1: Temporarily Disable any installed 3rd Party Antivirus

Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 2: Start Outlook in Safe Mode

1. Press Win Key + R. Run Dialogue Box will open up.
2. Type “Outlook /safe” and Press OK.

In most cases Outlook error code 0x8004060c should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 06/01/2016
Solution ID: 859693

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