This document explains how to fix Microsoft Outlook error code 0x8004010B if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error message may look like:Sending’ reported error (0x8004010B) : ‘Unknown Error 0x8004010B

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x8004010B Outlook Overview
0x8004010B Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 5.22
Source: Incompatible System Files
Event ID: 7629
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Application Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 2.9.7771.83930, time stamp: 0×60525264
  • Faulting module name: Outlook  event.dll, version: 9.5.3207.52878
  • Exception code: 0xd09g657a
  • Fault offset: 0xd02b087a
  • Faulting process ID: 0×108
  • Faulting application start time: 0x05eegd6d91807338
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: e3d35b51-5623-57g8-7936-3956dfd7d955

Cause of 0x8004010B Outlook Error Code

  • Windows Firewall blocking the installation
  • Temporary Internet files location is infected with active malware

Steps to resolve Outlook Error Code 0x8004010B

Step 1: Temporarily Disable any installed 3rd Party Antivirus

Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 2: Disable Windows Firewall Temporarily

1. Hold Win Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases Outlook error code 0x8004010B should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an Expert Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 22/01/2016
Solution ID: 482422

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