This document explains how to fix Microsoft Outlook error code 0x80020401 if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

The error may look like: 
POP Account Sending Error 0x80020401

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Outlook 365
  • Outlook 2016
  • Microsoft Office (2013/365/2016)
Error InformationError Descripton
Error 0x80020401 Outlook Overview
Total Incidents Recorded 584323
Issues Resolved (Percentage) 99%
Also Known as

Outlook fehler code 0x80020401, foutcode 0x80020401, fejlkode 0x80020401, code d’erreur 0x80020401, codice di errore 0x80020401, feil kode 0x80020401, cod de eroare 0x80020401, código de error 0x80020401

0x80020401 Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 4.80
Source: Windows update Conflict
Event ID: 8157
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Application Level
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 7.9.2400.69957, time stamp: 0×99792476
  • Faulting module name: Outlook  error.dll, version: 4.0.1561.04734
  • Exception code: 0xc02g212e
  • Fault offset: 0xe03g399g
  • Faulting process ID: 0×851
  • Faulting application start time: 0x14geef0a11075485
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: f1b99f14-3265-69f8-7734-4511ggf3e526

Cause of 0x80020401 Outlook Error Code

  • Proxy issue
  • Microsoft Outlook internal Application Conflict

Steps to resolve Outlook Error Code 0x80020401

Step 1: Disable Windows Firewall Temporarily :
1. Press Windows Key + R and Enter “Firewall.cpl” (without quotes)
2. Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Check for system corruption:

1. Press Windows Key + R and Enter cmd
2. Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

In most cases Outlook error code 0x80020401 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 18/02/2016
Solution ID: 433426

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