This document explains how to fix Microsoft Office Error code ‘Microsoft Office Has Encountered A Problem With Licensing And Will Need To Close. If This Problem Persists, Uninstall And Re-Install Your Product.‘  if it is not working correctly or throwing an unexpected error while installing or reinstalling office.

This solution applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 7.07
Source: Memory Fault
Event ID: 7939
Task Category: (584)
Level: System Level
Also known as Microsoft Office Has Encountered A Problem With Licensing And Will Need To Close. If This Problem Persists, Uninstall And Re-Install Your Product fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error, office error code during office installation
  • Faulting application name: Microsoft Office <Application name>, version: 1.2.7695.13992, time stamp: 0×97205941
  • Faulting module name: Office error.dll, version: 9.2.1543.03655, time stamp: 0×34334740, time stamp: 0×33112985
  • Exception code: 0xc02g461f
  • Fault offset: 0xa01b523a
  • Faulting process ID: 0×385
  • Faulting application start time: 0x14fccf6e31050013
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: f4e84e89-7666-65a8-8934-9949agd9e173
Table of contents

Symptoms of Error Code

  • You will receive an Error Message while opening/installing Microsoft Office. The error may look like “Microsoft Office Has Encountered A Problem With Licensing And Will Need To Close. If This Problem Persists, Uninstall And Re-Install Your Product“.
  • System may freeze at times
  • Microsoft Office Apps freezes regularly.

Cause of the Error 

  • Corrupt Core office files
  • DNS Conflict
  • Temp files location contains active malware

User Guide to Resolve this Error 

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Proxy Server Settings

1. In Start Search box type “CMD” (without quotes)
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and press ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

Step 2: Verify Internet Settings Configuration

1. In Start Search box type “iexplore” (without quotes)
2. Click on “Internet Explorer”.
Open Internet Explorer3. Press Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 3 Steps to do Disk cleanup:

1. In Start Search box enter the Cleanmgr
2. Select Disk Cleanup.
Step Fix email address is not connected to this account.3. Drive Selection Box will pop up. Select your System drive and Click OK.
Select Drive for Diskcleanup4. Tick all the check boxes and Click OK.

Tick All Boxes and Press OK

In most cases error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 13/02/2016
Solution ID: 921855

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