This document explains how to fix Cannot Start Microsoft Outlook. Invalid Xml, The View Cannot Be Loaded error if it is not working properly or throwing an error while updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2010
  • Outlook 2007
  • Microsoft Office (2013/365/2016)

 

Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Outlook <version> 2.39
Source: Incompatible System Files
Event ID: 5736
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Administrator
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 4.7.9402.00854, time stamp: 0×64266869
  • Faulting module name: Outlook  update.dll, version: 7.0.9187.04982
  • Exception code: 0xd05d427a
  • Fault offset: 0xb07e943b
  • Faulting process ID: 0×464
  • Faulting application start time: 0x15geae8e77715235
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: f1e94e52-3799-86b6-6226-8311bde7f355

Cause of Cannot Start Microsoft Outlook. Invalid Xml, The View Cannot Be Loaded Error

  • DNS Conflict
  • Microsoft Outlook internal Application Conflict

Steps to resolve Outlook Error Code

Step 1: Disable Windows Firewall Temporarily

1. In Start Search box type Windows Firewall
Open Windows Firewall2. Click on Windows Firewall.
3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Check for corrupt system files
1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Enter CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

In most cases Outlook error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 11/01/2016
Solution ID: 815692

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