This document explains how to fix Microsoft Outlook  Cannot Open Your Default E-mail Folders. The Information Store Could Not Be Opened error if it is not working properly or throwing an error while installing, updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2010
  • Outlook 2007
  • Microsoft Office (2013/365/2016)

 

Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 3.73
Source: Incompatible System Files
Event ID: 6810
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: System Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 6.9.3255.26539, time stamp: 0×54540784
  • Faulting module name: Outlook  event.dll, version: 8.4.3640.93232
  • Exception code: 0xc03d825g
  • Fault offset: 0xb03a196e
  • Faulting process ID: 0×394
  • Faulting application start time: 0x12bafa4e91771181
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: e8a36a64-4411-17e8-1843-5117edf4c789

Cause of Outlook Cannot Open Your Default E-mail Folders Error Code

  • DNS Conflict
  • System Level Conflict

How to fix Outlook Error Code

Step 1: Check System Integrity:

1. Press Windows Key + R and Type cmd
2. Click OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

Step 2: Start Outlook in Safe Mode:

1. Press Win Key + R. Run Dialogue Box will open up.
2. Enter “Outlook /safe” and Press OK.

In most cases Outlook Cannot Open Your Default E-mail Folders error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

Rate this Solution
Did this article help you?
64   2      
Last Updated: 27/01/2016
Solution ID: 584311

  • 0x800c8101 Outlook Error Code – How to Fix Steps
  • 0x8007007E Outlook Error Code – How to Fix Steps
  • Outlook Error Synchronizing Folder – How to Fix Steps
  • 0x8004102A Outlook Error Code – How to Fix Steps
  • Outlook Crash Ntdll.dll 0xc0000005 – How to Fix Steps
  • Outlook 2010 Unable to Send / Receive, Error 0x800CCCDD Error Code – How to Fix Steps
  • Outlook 2016 Stuck in Processing Error Code – How to Fix Steps
  • Task Rss Feeds Reported Error Outlook – How to Fix Steps
  • Outlook Has Run Into An Error That Is Preventing It From Working Correctly – How to Fix Steps
  • 0x850500 Outlook Error Code – How to Fix Steps