This document explains how to fix Microsoft Outlook “Cannot Move The Items. The Item Cannot Be Moved. It Was Already Moved Or Deleted, Access Was Denied Or The Server Unavailable” error if it is not working properly or throwing an error while updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 2016
  • Outlook 365
  • Outlook 2013
  • Outlook 2010
  • Outlook 2007
  • Microsoft Office (2013/365/2016)
Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Very Hard
Log Name: Microsoft Outlook <version> 3.64
Source: DNS Error
Event ID: 2908
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Level: Memory Level
User: <Outlook username>
Description:
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 3.4.9564.33989, time stamp: 0×17418052
  • Faulting module name: Outlook  event.dll, version: 7.6.6271.56126
  • Exception code: 0xc01g727c
  • Fault offset: 0xb06b797f
  • Faulting process ID: 0×359
  • Faulting application start time: 0x19bffe3a90762975
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: g5c14e41-5796-45d1-1667-8924dec2g745

Cause of Outlook Error Code

  • Internet connectivity issue
  • System DLL files conflict

Steps to resolve Outlook Error

Step 1: Check Windows Firewall :
1. Hold Windows Key + R and Type Firewall.cpl
2. Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2: Disable any installed Antivirus/Malware/Adware Program Temporarily:

Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

In most cases Outlook Cannot Move The Items. The Item Cannot Be Moved. It Was Already Moved Or Deleted, Access Was Denied Or The Server Unavailable error code should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 05/01/2016
Solution ID: 131647

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