This document explains how to fix Microsoft Outlook An unexpected Error has occurred error  if it is not working properly or throwing an error while updating,  launching/opening, performing action like sending or receiving emails, configuring emails etc.

This solutions applies for following version of Microsoft Outlook:

  • Outlook 20016
  • Outlook 365
  • Outlook 2013
  • Outlook 2007
  • Outlook 2003
  • Microsoft Office (2013/365/2016)


2020 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Critical
Log Name: Microsoft Outlook <version> 6.79
Source: System Error
Event ID: 9681
Operating System
  • Windows 7
  • Windows 8
  • Windows 10
Also Known as: Outlook fehler code, foutcode, fejlkode, code d’erreur, codice di errore, feil kode, cod de eroare, código de error
User: <Outlook username>
  • Faulting Application Name: Microsoft Outlook <Application name>, version: 6.1.3097.69109, time stamp: 0×69077081
  • Faulting module name: Outlook  log.dll, version: 6.8.3940.84730
  • Exception code: 0xa04a054f
  • Fault offset: 0xe05f794b
  • Faulting process ID: 0×780
  • Faulting application start time: 0x19fbec3a74696785
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Outlook\<appname>
  • Report ID: f8e38f61-9899-31g9-1287-2828gga3b757

Cause of An unexpected Error has occurred Outlook Error Code

  • Slow Internet Connection
  • Microsoft Outlook internal Application Conflict

Steps to resolve An unexpected Error has occurred Outlook Error

Step 1: Check System Integrity
1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Type CMD and Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer Live Technician for any help during the whole process. 

Step 2: Start Outlook in Safe Mode
1. Hold Win Key + R and Type “Outlook /safe”
2. Click OK.

In most cases Outlook error code An unexpected Error has occurred should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Outlook Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 04/02/2016
Solution ID: 829168

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