This document explains how to fix Microsoft Office preinstalled Office Error code 772 if it is not working correctly or throwing an unexpected error. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 772 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
772 Error Code Log
Avg. Time to Resolve Issue   30 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 1.31
Source: Application Error
Event ID: 3417
Task Category: (597)
Level: Memory Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 7.0.5816.29508, time stamp: 0×43572218
  • Faulting module name: Office error.dll, version: 5.2.3527.91522, time stamp: 0×99533122, time stamp: 0×45627682
  • Exception code: 0xe06g724g
  • Fault offset: 0xe05f044a
  • Faulting process ID: 0×257
  • Faulting application start time: 0x13aeff1a65997986
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: e7d17b92-6139-91d2-3319-5686def7e274
Table of contents

Symptoms of Error Code

  • You will get error messages while launching/configuring MS Office
  • System takes longer time to boot
  • Ms Office Application Will Stop.

Cause of 772 Error Code

  • Corrupt Office application files
  • DNS Conflict
  • System DLL files conflict

How to Resolve Error Code 772

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Steps to do Disk cleanup:

1. Hold Win Key + R and Enter “Cleanmgr” (without quotes)
2. Press OK.

Step Fix 7723. Drive Selection Box will pop up. Select your Operating System drive and Click OK.
Select Drive for Diskcleanup4. Check all the check boxes and click OK.

Tick All Boxes and Press OK

Step 2 Check System Integrity:

1. Press Windows Key + R and Enter “CMD” (without quotes)
2. Press OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

In most cases error code 772 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 07/01/2016
Solution ID: 596559

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