This document explains how to fix Microsoft Office Error code 30029-1007 (123) if it is not working correctly or throwing an unexpected error while intalling or reinstalling office. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error code 30029-1007 (123) generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30029-1007 (123) Error Code Log
Avg. Time to Resolve Issue   45 mins
Difficulty Hard
Log Name: Microsoft Office <version> 4.20
Source: Windows Update Error
Event ID: 9006
Task Category: (901)
Level: Administrator
User: <Windows username>
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 4.9.0006.41166, time stamp: 0×64560527
  • Faulting module name: Office event.dll, version: 2.1.1477.28176, time stamp: 0×91862105, time stamp: 0×46322686
  • Exception code: 0xb08f372c
  • Fault offset: 0xd02g901e
  • Faulting process ID: 0×991
  • Faulting application start time: 0x06adfe3a13633818
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: a2e46f49-7773-41g4-2728-4348efc8g542
Table of contents

Symptoms of Error Code

  • You will receive an Error Message while reinstalling/installing Microsoft Office. The error may look like “Something went wrong. Error code 30029-1007 (123)“.
  • Computer will be slow to respond
  • Ms Office Application Will stop working.

Cause of 30029-1007 (123) Error Code

  • Corrupt System files
  • Slow Internet Connection
  • Temp store location contains active threat

Steps to resolve Error Code 30029-1007 (123)

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Windows Firewall Settings :

1. Press Windows Key + R. Run Dialogue Box will open up.
2. Type Firewall.cpl and Click OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

Step 2 Temporarily Disable any installed 3rd Party Antivirus:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

Step 3 Temporarily Disable Windows Firewall Setting :
1. Hold Windows Key + R and Enter Firewall.cpl
2. Press OK.

3. Click on “Turn Windows Firewall On or Off
Turn Windows Firewall on or off4. In Private network Setting, select “Turn off Windows firewall (not recommended)
5. Do the same for Public Network Setting.
Disable Windows Firewall6. Press OK.
Note: After the issue is resolved you must turn the Windows Firewall on.

In most cases error code 30029-1007 (123) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 21/02/2016
Solution ID: 746176

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