This document explains how to fix Microsoft Office 2010 Click-2-run Virtualization Error code 30015 if it is not working correctly or throwing an unexpected error while opening or running Office applications. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 30015 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
30015 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Office <version> 1.76
Source: Application Conflict
Event ID: 3765
Task Category: (165)
Level: Memory Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 4.0.0217.73355, time stamp: 0×63832844
  • Faulting module name: Office error.dll, version: 8.8.1625.15680, time stamp: 0×67208304, time stamp: 0×38850365
  • Exception code: 0xd08f214g
  • Fault offset: 0xe01a373f
  • Faulting process ID: 0×975
  • Faulting application start time: 0x01gebb3b44983036
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: d5e98e44-8183-51c5-7465-2482acg2f397
Table of contents

Symptoms of Error Code

  • You will get error message while opening/run MS Office
  • Low memory error
  • Microsoft Office Applications will stop.

Cause of 30015 Error Code

  • Corrupt Office apps
  • Windows Firewall blocking the installation
  • System DLL files conflict

Steps to resolve Error Code 30015

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Verify Internet explorer Settings Configuration:

1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Type inetcpl.cpl and Press OK.

Open Internet Explorer3. Hold Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 2 Run Disk Cleanup on your PC

1. Press Windows Key + R and Enter “Cleanmgr” (without quotes)
2. Click OK.

Step Fix 300153. Drive Selection Box will pop up. Select the OS drive and Click OK.
Select Drive for Diskcleanup4. Check all the check boxes and click OK.

Tick All Boxes and Press OK

Step 3 

Check System Integrity:
1. Hold Win Key + R. Run Dialogue Box will open up.
2. Type CMD and Click OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “system” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 


You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 06/01/2016
Solution ID: 326177

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