This document explains how to fix Microsoft Office Error code 30015-11 (-1073741502) if it is not working correctly or throwing an unexpected error during office installation. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 30015-11 (-1073741502) generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and Microsoft Surface.

Error InformationError Descripton
30015-11 (-1073741502) Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Very Hard
Log Name: Microsoft Office <version> 4.10
Source: Memory Corrupt
Event ID: 1763
Task Category: (257)
Level: System Level
User: <Windows username>
  • Faulting application name: Microsoft Office <Application name>, version: 6.7.0368.73308, time stamp: 0×21089097
  • Faulting module name: Office event.dll, version: 8.9.5447.20429, time stamp: 0×87842486, time stamp: 0×47845628
  • Exception code: 0xd05f280d
  • Fault offset: 0xd05f800b
  • Faulting process ID: 0×652
  • Faulting application start time: 0x03bbee8a79961896
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: d3b25b97-4256-68g4-4324-5998ede1b937
Table of contents

Symptoms of Error Code

  • You will get error message when installing/downloading Microsoft Office.
  • Slow down overall system speed
  • Ms Office Application Will stop working.

Cause of 30015-11 (-1073741502) Error Code

  • Corrupt Ms Office installation files
  • Slow ISP Connection
  • Temporary store location contains active threat

Steps to resolve Error Code 30015-11 (-1073741502)

The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check for system corruption:

1. Press Windows Key + R and Type cmd
2. Click OK.
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

Step 2 Temporarily Disable any installed 3rd Party Antivirus:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.


In most cases error code 30015-11 (-1073741502) should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 22/01/2016
Solution ID: 844741

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