This document explains how to fix Microsoft Office Error code 1714 if it is not working correctly or throwing an unexpected error. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, office 2010 and Office 2016. The error 1714 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
1714 Error Code Overview
1714 Error Code Log
Avg. Time to Resolve Issue   40 mins
Difficulty Critical
Log Name: Microsoft Office <version> 4.43
Source: Corrupt File System
Event ID: 6076
Task Category: (921)
Level: Administrator
User: <Windows username>
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 2.1.2296.12886, time stamp: 0×89581416
  • Faulting module name: Office log.dll, version: 1.8.9028.87601, time stamp: 0×54064943, time stamp: 0×77340108
  • Exception code: 0xd04e292e
  • Fault offset: 0xe08f306e
  • Faulting process ID: 0×900
  • Faulting application start time: 0x16agac1d70422116
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: c8c85e77-1943-55g5-6121-5527ggf2g571
Table of contents

Symptoms of Error Code

  • You will get errors when installing Microsoft Office. The error may look like “Setup cannot remove the older version of Microsoft Office Single Image 2010
  • System may freeze at regular intervals
  • Microsoft Office Applications stops responding.

Cause of 1714 Error Code

  • Corrupt Office application files
  • Windows Firewall blocking the installation
  • Junk store location contains active threat

Steps to resolve Error Code 1714

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Internet Settings Configuration:

1. Hold Windows Key + R. Run Dialogue Box will open up.
2. Type iexplore and Press OK.

Open Internet Explorer3. Press Alt+T and Select Internet Options
Select Internet Options From tools menu4. Select Security Tab and Click on “Reset all zones to default level” if the button is active.
Reset Internet Settings
5. Press OK.

Step 2 Check Proxy Settings:

1. In Start Searchbox type “CMD” (without qoutes)
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

Step 3 Check for system corruption:

1. In Start Searchbox type Cmd
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and hold Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “operating system” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

In most cases error code 1714 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

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Last Updated: 23/02/2016
Solution ID: 799326

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