This document explains how to fix Microsoft Office 365 install Error code 12007-4 if it is not working correctly or throwing an unexpected error. This solutions applies for Office Home, Office Personal, Office University, Office Academy, Office for business, Office Professional, Office Professional Plus, Office 365, Office 2013, and Office 2016. The error 12007-4 generally occurs while installing Office, Upgrading office, Opening Office, launching Office, removing/uninstalling Microsoft office or while applying windows updates. This error applies to all Microsoft office Products (Word, Excel, PowerPoint, Outlook, OneNote, Access, Project, Publisher, Visio, Infopath) and the error generally occurs in Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Vista, Windows XP and other Microsoft Windows Editions.

Error InformationError Descripton
12007-4 Error Code Log
Avg. Time to Resolve Issue   50 mins
Difficulty Hard
Log Name: Microsoft Office <version> 6.95
Source: Memory Corrupt
Event ID: 9343
Task Category: (106)
Level: System Level
User: <Windows username>
Description:
  • Faulting application name: Microsoft Office <Application name>, version: 6.8.3671.94340, time stamp: 0×57172214
  • Faulting module name: Office update.dll, version: 3.1.9207.22426, time stamp: 0×94545535, time stamp: 0×26481954
  • Exception code: 0xe02d544a
  • Fault offset: 0xb07c848e
  • Faulting process ID: 0×460
  • Faulting application start time: 0x02edcb4b52151839
  • Faulting application path: ~<userpath>
  • Faulting module path: ~C:\Program Files (x86)\Microsoft Office\<appname>
  • Report ID: e6b94e44-8769-62g9-1672-5179bda2d173
Table of contents

Symptoms of Error Code

  • You will get error message when opening/installing MS Office
  • Slow Overall System Performance
  • Microsoft Office Applications will stop.

Cause of 12007-4 Error Code

  • Corrupt Core Ms office files
  • Internet connectivity issue
  • Temporary files location contains active malware

Steps to resolve Error Code 12007-4

Disclaimer
The steps given below should be followed under strict supervision of a Computer Expert. We are not responsible if anything goes wrong with your PC following the steps. All the steps given above are indicative and should resolve the problem in most cases.  You can contact our 24×7 technical support for guaranteed resolution of the issue.
Step 1 Check Proxy Server Settings:

1. In Start Searchbox type “CMD” (without qoutes)
2. Click on CMD.
Office Resolve Error Proxy Check 3. In command Prompt Copy following commands (Simply select the command and hold ctrl+c and press ctrl+v in command prompt)

 netsh winhttp show proxy 

Check Proxy Setting

Note: You will need Administrator Access to Run the above command. Simply Right Click on CMD button and select “Run as Administrator

If you get the message “Direct Access (no proxy server)“, continue to the next step otherwise disable proxy from Network Settings.

 You can contact our 24×7 customer support for any help during the whole process. 

Step 2 Check System Integrity:

1. In Start Searchbox type Cmd
2. Click on CMD
open command prompt3. In command Prompt Copy following commands (Simply select the command and press Ctrl+C and press Ctrl+V in command prompt)

 sfc /scannow 

sfc scannow
The system will take some time to check. Let it run for a while. If it finds any issues in “os” integrity it will automatically fix it.
Note: You will need Administrator Access to Run the above command. Simply Right Click on cmd button and select “Run as Administrator

 You can contact our 24×7 customer support for any help during the whole process. 

Step 3 Temporarily Disable any installed 3rd Party Antivirus:
Some times Antivirus/Malware/Adware programs mark Microsoft office installer files as Spam and block it from installing. Please refer your vendors website for disabling it temporarily. Once installation is done you can activate it again.

In most cases error code 12007-4 should be resolved by following above steps. If however the issue still persists it means there is some critical issue with your system which needs to be fixed manually and is recommended to be done by an experienced Computer Technician.

You can chat one-on-one with one of our Technical Support Representative 24/7 by clicking on the Chat button.

Rate this Solution
Did this article help you?
33   2      
Last Updated: 06/01/2016
Solution ID: 982348

Recently Added Errors:

  • 30145-27 Error Code – How to Fix Steps
  • 30089-13 Error Code – How to Fix Steps
  • 30174-11 Error Code – How to Fix Steps
  • 2203 Error Code – How to Fix Steps
  • 1303 Error Code – How to Fix Steps
  • 30015-1015 (32) Error Code – How to Fix Steps
  • 30183-1 Error Code – How to Fix Steps
  • 30015-1015 (5) Error Code – How to Fix Steps
  • 2-4 Error Code – How to Fix Steps
  • 0-4 Error Code – How to Fix Steps